‘Have Your Say’ workforce survey 2026: Summary of responses from managers

Demographics

The personal characteristics of respondents who were managers were similar to those who responded to the 2024 and 2025 Have Your Say surveys:

• the most common age group was 55 to 59 years old(20 per cent)
• 81 per cent were female, and 19 per cent male
• 94 per centwere straight/heterosexual, six per cent identified as homosexual, lesbian, or bisexual
• 91 per centwere White and five per cent were Black
• 20 per cent said they had a long-term condition which lasted 12 months or more. Of those who had a long-term condition, 60 per cent said it affected their day-to-day functioning
• 37 per cent suggested they were a carer outside of work
• 15 per cent said they were neurodivergent
• 58 per cent said they could speak at least some Welsh.

In 2026, we also found that:

• 89 per cent of respondents held qualifications at Level 3 or above (A-level equivalent or higher)
• 60 per cent of respondents self-identified as working class.

Job characteristics

• 81 per cent had worked in social care for 10 years or more
• 24 per cent were Responsible Individuals (defined under the Regulation and Inspection of Social Care (Wales) Act 2016)
• 20 per cent of managers who spoke at least some Welsh reported using Welsh all or most of the time in work
• 47 per cent used Artificial Intelligence (AI) regularly or occasionally for work.

Employment characteristics

• 25 per cent of managers worked in the public sector, 60 per centworked in the private sector, and 16 per cent worked in the voluntary sector or multiple sectors 
• 81 per cent were working full-time
• 41 per cent said they were members of a trade union.

Motivation, recognition and commitment

• 54 per cent started working in social care because they wanted a job that would make a difference to people’s lives. 39 per cent felt they’d enjoy it, 30 per cent felt it would suit their skills and 18 per cent had personal experience of caring for someone
• 42 per cent found out about working in social care through friends and family working in the sector, 25 per cent through a job advertised online, and 14 per cent through personal experience of caring for someone
• 74 per cent felt valued by their managers, 81 per cent felt valued by colleagues, and 83 per cent felt valued by those they support and care for
• 27 per cent were considering leaving the sector
• 44 per cent expected to stay in the sector until retirement, and 13 per cent expected to stay in social care work for less than twelve months.

Pay and conditions

• 97 per cent were paid the Real Living Wage or above
• 41 per cent were satisfied with their pay 
• 64 per cent were satisfied with their terms and conditions
• 91 per cent were employed on fixed hours contracts, four per cent were on flexible or casual contracts. A small proportion were on zero hours, term-time, seasonal or other types of contracts.

Work intensity and choice

• 19 per cent of social care managers felt enough staff were in place to deliver services all of the time
• 53 per cent agreed they had enough time to do their job well
• 60 per cent agreed they had choice over which tasks they do, and 75 per cent agreed they had choice in how they perform their work tasks.

Consultation, influence and representation

• 96 per cent reported formal processes for staff voice were in place
• 72 per cent agreed that staff were always consulted about changes at work
• 52 per cent believed their views were taken into account most or all of the time
• 95 per cent were aware or very aware of their employment rights
• 74 per cent agreed their employment rights were respected.

Training and progression

• 78 per cent of social care managers had performance appraisals at work
• 79 per cent agreed they had the right training to do their jobs well 
• 43 per cent agreed that they needed more training to progress their career
• 26 per cent believed there were barriers to accessing training
• 57 per cent wanted a leadership role in the future, and 73 per cent believed it was possible to become a leader
• 26 per cent had sought a promotion opportunity in the past year, and 67 per cent of these respondents had been shortlisted and offered a position 
• 94 per cent felt their employer acted fairly with regards to promotion decisions.

Fair treatment

• 27 per cent of social care managers had experienced poor treatment at work. 19 per cent experienced bullying,11 per cent experienced discrimination and 18 per cent experienced violence at work in the last twelve months
• 66 per cent of those who experienced bullying reported it and 39 per cent were satisfied with the outcome
• 72 per cent of those who experienced discrimination reported it and 38 per cent were satisfied with the outcome
• 98 per cent of those who experienced violence reported the incidents and 73 per cent were satisfied with the outcome
• similar levels of bullying (six per cent) and discrimination (four per cent) involved managers, colleagues, and those receiving support.

Health and well-being

Well-being measures indicated lower well-being for social care managers than the working population of Wales. Using measures by the Office of National Statistics (ONS), on a scale of 0 (not at all) to 10 (completely), we found that:

• satisfaction with life was 6.9, compared to 7.6 for workers across all sectors in Wales (UK average 7.5)
• feeling worthwhile was 7.3, compared to 7.8 for workers across all sectors in Wales (UK average 7.8)
• happiness yesterday was 6.7, compared to 7.5 for workers across all sectors in Wales (UK average 7.4)
• anxiety was 4.1, compared to 3.2 for workers across all sectors in Wales (UK average 3.2).

We also asked other questions about well-being. We found that:

• 71 per cent said their morale was good most or all of the time
• 69 per cent of managers reported having worked while ill
• 55 per cent said they had good financial well-being (doing alright or living comfortably)
• 14 per cent were finding it difficult to manage financially, and 54 per cent felt it was more difficult to manage financially than last year. 

Stress

• 75 per cent agreed they struggled to switch off when they leave work
• 39 per cent said their workload was causing stress at work. This was followed by paperwork and bureaucracy (37 per cent), worrying about things outside of work (27 per cent), having too much responsibility (15 per cent) and difficulties in relationships with colleagues (12 per cent).

Support

• 72 per cent of care managers said they felt helped and supported by their manager most or all of the time
• 74 per cent said they felt helped and supported by their colleagues most or all of the time
• 59 per cent said they had enough support to deal with stress
• 37 per cent would seek information about health and well-being from managers
• 67 per cent would seek mental health support from a GP.