Supporting digital in social care

Social care is evolving, and technology is playing an important role in enhancing services, supporting staff and improving the experiences of people who use care and support.

Being able to confidently and effectively use digital tools can improve care quality, enhance decision-making and create more efficient ways of working.

But simply having access to technology isn’t enough. It’s about embedding it in ways that make a real difference to people’s lives and work.

The ambition for digital in social care is described in A Vision for Social Care in Wales:

We're working with the Welsh Local Government Association (WLGA) through its Digital in Social Care (DiSC) framework to help social care organisations use digital tools, data and technology more effectively. We’re also working with a range of other relevant partners and stakeholders. 

This collaboration supported our work to develop the digital potential tool, which enables staff at social care organisations to better understand their digital skills and capabilities. The tool also supports organisations to identify skills gaps and target support where it’s most needed.

We'll use the tool's findings to help guide our approach to supporting digital in social care.